Privacy Policy

Last updated: 1 September 2026

1. About This Privacy Policy

Focus Fitness Limited, trading as Focus Fitness Gym (“Focus Fitness”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, retain and delete personal information when you:

• Become or apply to become a Focus Fitness member.
• Visit or use our gym facilities.
• Visit www.focusfitnessgym.co.nz.
• Use the Focus Fitness Gym mobile application (“App”).
• Book a class, communicate with a trainer or use our fitness services.
• Contact us, submit an enquiry or participate in a promotion.
• Interact with any other service operated by Focus Fitness.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

2. Who Is Responsible for Your Information?

Focus Fitness Limited is responsible for deciding how personal information collected through our gym, website, membership systems and App is used.

The Focus Fitness Gym App is developed, hosted or supported using technology supplied by service providers that may include Xplor Technologies, LLC, Fit Cloud Technology Limited and their associated service providers.

These organisations may process personal information on our behalf to provide the App, membership management, booking, payment, communication, technical support and related services.

Where a technology provider processes personal information for its own purposes, its own privacy notice may also apply. You can review the Xplor Privacy Notice for further information.

3. Personal Information We May Collect

The information we collect depends on how you interact with Focus Fitness and which services or App features you use.

Contact and Account Information

We may collect:

• Your full name.
• Date of birth and age.
• Residential or postal address.
• Email address and telephone number.
• Emergency contact details.
• Account username, password and authentication information.
• Profile photograph.
• Membership or customer identification number.
• Communication and marketing preferences.

Membership and Transaction Information

We may collect:

• Membership type, status and start or end dates.
• Membership agreements and related correspondence.
• Class, service or personal training bookings.
• Gym attendance, check-in and access records.
• QR code or digital access activity.
• Payment status, invoices, refunds and transaction history.
• Bank account or payment information needed to administer membership fees.

Payment details may be collected or processed by authorised payment and billing providers. Those providers may operate under their own privacy policies.

Fitness and Wellness Information

If you choose to use fitness, coaching or progress-tracking features, we may collect:

• Fitness goals and preferences.
• Workout plans and exercise history.
• Exercises performed, repetitions, weights, rest periods and workout dates.
• Fitness level, progress and performance information.
• Body measurements and other fitness metrics.
• Nutrition or wellness information you voluntarily provide.
• Progress photographs or videos.
• Communications with personal trainers or coaches.
• Personalised programmes and trainer recommendations.

Some fitness and wellness information may be sensitive. Providing this information is voluntary, although some App or coaching features may not work properly without it.

App, Device and Technical Information

When you use the App or website, certain information may be collected automatically, including:

• Internet Protocol address.
• Device type and operating system.
• Browser type and language.
• Device or application identifiers.
• App access dates and times.
• Features, screens and content used.
• Product interaction and usage information.
• Crash reports, performance information and diagnostic data.
• Push-notification tokens and notification preferences.
• General or coarse location information, such as your city or country.
• Information collected through cookies, pixels and similar technologies.

The App may request permission to use device features such as your camera, photo library, notifications or calendar when required for a feature you choose to use. You can manage these permissions through your device settings.

Communications and User Content

We may collect information contained in:

• Website enquiry forms.
• Emails, telephone calls and messages.
• Support requests and complaints.
• Trainer or staff communications.
• Surveys and feedback.
• Photographs, videos, files or other content uploaded through the App.
• Social-media interactions with Focus Fitness.

CCTV Information

CCTV cameras operate within and around our gym, including entrance and access areas. CCTV footage may capture your image, movements, entry time and exit time.

Signs are displayed where CCTV surveillance is in operation.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Apply for or manage a membership.
• Create or use an App account.
• Enter information through the App or website.
• Book or attend a class.
• Enter the gym using your membership credentials.
• Make a payment.
• Communicate with our staff or trainers.
• Upload content or track a workout.
• Participate in a promotion or survey.

We may also receive personal information from:

• Our App and membership technology providers.
• Payment and billing providers.
• Personal trainers and authorised contractors.
• Referral partners or joint promotion partners.
• Social-media platforms when you interact with us.
• Publicly available sources.
• Another person authorised to provide information on your behalf.

Where personal information is collected from another source, we will comply with applicable notification requirements under the Privacy Act 2020.

5. How We Use Personal Information

We may use your personal information to:

• Create, administer and manage your membership and App account.
• Provide gym access and verify your identity.
• Process membership fees and other payments.
• Display class schedules and manage bookings.
• Provide fitness programmes, coaching and personal training.
• Record workouts and help you monitor fitness progress.
• Communicate with you about your account, bookings or membership.
• Provide customer service and technical support.
• Send important operational, security or service notices.
• Respond to enquiries, complaints and requests.
• Personalise and improve our services.
• Analyse website and App performance.
• Diagnose technical problems and prevent fraud or misuse.
• Maintain the safety and security of members, staff and property.
• Send marketing communications where permitted.
• Meet our contractual, financial, tax, regulatory and legal obligations.
• Establish, exercise or defend legal claims.

We will not use personal information for an unrelated purpose unless we have your authorisation or the use is otherwise permitted by law.

6. When We May Disclose Personal Information

We may disclose personal information to:

• Focus Fitness employees and authorised contractors.
• Personal trainers or coaches involved in providing requested services.
• Xplor Technologies, Fit Cloud Technology Limited and other App, membership-management or technical service providers.
• Website hosting, cloud storage and IT support providers.
• Payment processors, banks and fee-collection providers.
• Email, text-message and customer communication providers.
• Analytics, security and fraud-prevention providers.
• Professional advisers, including lawyers, accountants, insurers and auditors.
• Government agencies, regulators, courts or law-enforcement authorities where disclosure is required or authorised by law.
• A prospective purchaser or successor if Focus Fitness undergoes a merger, restructuring or sale.
• Other parties where you have authorised the disclosure.

Service providers are permitted to access personal information only where reasonably necessary to provide their services or meet legal requirements.

We do not sell your personal information.

7. Storage and Overseas Processing

Some of our technology, App, cloud-hosting or payment providers may store or process personal information outside New Zealand.

Depending on the service being used, information may be processed in New Zealand, Australia, the United Kingdom, the European Union, the United States, Canada or another country in which an approved service provider operates.

Where personal information is disclosed outside New Zealand, we take reasonable steps to ensure it is protected in a way that provides safeguards comparable to those required under the New Zealand Privacy Act 2020.

8. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against:

• Loss or misuse.
• Unauthorised access.
• Unauthorised modification or disclosure.
• Accidental destruction.
• Theft and fraudulent activity.

These safeguards may include access restrictions, staff confidentiality obligations, secure technology providers, authentication controls, system monitoring and encryption of App data while it is transmitted.

No website, mobile application, storage system or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential and should notify us promptly if you believe your account has been compromised.

9. Data Retention and Deletion Policy

We retain personal information collected through the App, website, membership systems and gym only for as long as it is reasonably necessary to:

• Maintain and service your active account or membership.
• Provide the gym, fitness, booking and coaching services you request.
• Process payments and maintain transaction records.
• Respond to enquiries and resolve complaints.
• Protect members, staff and Focus Fitness property.
• Prevent fraud, misuse or security incidents.
• Resolve disputes and enforce agreements.
• Meet tax, accounting, regulatory and other legal obligations.

App account, profile, fitness, workout and booking information will generally be retained while your account remains active or while it is needed to provide the services you have requested.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete it or permanently anonymise it.

Some information may need to be retained after your membership or App account ends. For example, financial and transaction records may need to be retained for at least seven tax years to meet New Zealand record-keeping obligations.

Information connected with an unresolved complaint, unpaid account, safety incident, investigation or legal claim may be retained until the matter has been resolved and any applicable legal period has expired.

Marketing information may be retained until you unsubscribe or ask us to stop using it. We may retain limited information on a suppression list to ensure we honour your request.

Technical logs, security records and diagnostic information are retained only for as long as reasonably necessary for security, support, analytics and service-improvement purposes.

CCTV footage is retained for a limited period based on operational and security requirements. Relevant footage may be retained for longer where it is required to investigate an incident, respond to a complaint, protect legal rights or comply with the law.

Deleted information may remain temporarily within protected backup systems until it is overwritten through the applicable backup cycle. Backup information is not available for ordinary business use and will only be accessed where required for security or system-recovery purposes.

10. App Account Deletion Requests

You may request deletion of your Focus Fitness Gym App account and the personal information associated with that account.

Where an account-deletion option is available within the App, you may follow the instructions displayed in your App profile or account settings.

You may also submit an account-deletion request outside the App by emailing:

reception@focusfitnessgym.co.nz

Use the subject line: Focus Fitness App Account Deletion Request

Please provide:

• Your full name.
• The email address connected to your account.
• Your telephone number or membership number.
• A clear statement that you want your App account deleted.

Do not send your password, full payment-card number or complete bank-account details.

We may need to verify your identity before processing a deletion request. Once verified, we will delete or permanently anonymise the App account and associated personal information unless specific information must be retained for a legitimate legal, financial, security, fraud-prevention or dispute-resolution purpose.

Any information that must be retained will be restricted and used only for the purpose that requires its retention.

Temporarily disabling, freezing or suspending an App account is not treated as account deletion.

Deleting your App account does not automatically cancel your gym membership or remove outstanding membership obligations. If you also want to cancel your gym membership, please contact Focus Fitness separately and follow the cancellation requirements in your membership agreement.

11. Accessing or Correcting Your Information

You may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold about you.
• Correct information that is inaccurate, incomplete or out of date.
• Update your communication or marketing preferences.
• Delete information where it is no longer required.
• Explain how your information has been used or disclosed.

Some requests may be subject to limitations or exceptions under the Privacy Act 2020. We may need to verify your identity before providing access, correcting information or deleting an account.

12. Marketing Communications

Where permitted, we may use your contact information to send information about:

• Membership offers.
• Gym services and facilities.
• Classes and events.
• Promotions and competitions.
• Fitness-related news and updates.

You can unsubscribe by using the unsubscribe option in a marketing message or by contacting us.

Opting out of marketing will not prevent us from sending essential messages relating to your membership, payments, bookings, safety, account security or changes to our services.

13. Cookies and Analytics

Our website and App may use cookies, pixels, analytics tools and similar technologies to:

• Remember preferences.
• Keep services functioning properly.
• Understand how visitors and members use our services.
• Measure website and App performance.
• Diagnose technical issues.
• Improve advertising and communications.

You can manage website cookies through your browser settings and control App permissions through your device settings. Disabling certain technologies may affect the way some features operate.

14. Children and Young People

Where a person under 18 uses our services, we may require the involvement or authorisation of a parent or legal guardian.

Parents or guardians may contact us regarding personal information associated with a young person’s account. We will consider the young person’s individual circumstances and privacy rights before responding.

15. CCTV Privacy

Focus Fitness uses CCTV to:

• Protect members, visitors and staff.
• Maintain the security of gym premises and equipment.
• Investigate accidents, misconduct or security incidents.
• Prevent and investigate unauthorised access, theft or damage.
• Establish, exercise or defend legal claims.

CCTV footage may be viewed by authorised Focus Fitness personnel and may be disclosed to insurers, legal advisers, security providers, law-enforcement agencies or other authorised parties where reasonably necessary or permitted by law.

CCTV footage will not be used for an unrelated purpose unless authorised or required by law.

16. Privacy Breaches

If we become aware of a privacy breach, we will assess the incident, take reasonable steps to limit potential harm and comply with our notification obligations under the Privacy Act 2020.

Where a breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as reasonably practicable, unless an exception applies.

17. Third-Party Services and Links

Our website or App may contain links to, or integrations with, third-party websites, platforms and services. Those third parties are responsible for their own privacy practices.

We recommend reviewing the privacy notice of any third-party service before providing personal information or enabling an integration.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, App features, service providers, data practices or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date. Where a change materially affects how we handle personal information, we will provide additional notice where required.

19. Contact Focus Fitness

For privacy enquiries, access or correction requests, App account deletion requests or complaints, please contact:

Privacy Officer
Focus Fitness Limited
Focus Fitness Gym
2 Margan Avenue
New Lynn, Auckland
New Zealand

Email: reception@focusfitnessgym.co.nz
Telephone: 09 827 5093
Website: www.focusfitnessgym.co.nz